Important Information for Rental

GENERAL TERMS AND CONDITIONS FOR VAN2VAN VEHICLE RENTAL

Effective from: 28 August 2026

1. General provisions

These General Terms and Conditions (“Terms”) govern the rights and obligations between com.promise SK s.r.o. as the rental company (“Rental Company”) and the person renting the vehicle (“Renter”).

These Terms form part of the rental agreement. Individually agreed conditions stated in the rental agreement or confirmed reservation take precedence over these Terms.

Where the Renter is a consumer, any statutory rights which cannot legally be excluded or restricted to the consumer’s disadvantage remain fully applicable.

2. Reservation and commencement of rental

Sending a reservation request does not by itself guarantee vehicle availability. A reservation becomes confirmed only after explicit confirmation by the Rental Company.

The specific vehicle, rental period, price, handover and return location and any special conditions are stated in the confirmed reservation or rental agreement.

Where vehicle rental is ordered for a specifically agreed date or time period, the general 14-day consumer right to withdraw from a distance contract without giving a reason does not apply where the applicable law provides an exception for such services.

If the reserved vehicle becomes objectively unavailable or unfit for rental before the start of the rental period, the Rental Company will inform the customer without undue delay and, where reasonably possible, offer a replacement vehicle, an alternative date or refund the amount already paid for the service that cannot be provided.

3. Driver requirements and right to refuse handover

The driver must:

• be over 23 years of age,
• have held a valid driving licence of the required category for more than 3 years,
• present a valid identity document and driving licence,
• be named in the rental agreement or expressly approved by the Rental Company.

The Rental Company may refuse to hand over the vehicle to a person who does not meet these requirements, fails to present the required documents, fails to provide the agreed deposit or where there is reasonable suspicion that the person is not fit to drive safely, including due to alcohol, drugs or a similar condition.

Where the Renter is a company or entrepreneur, the vehicle may only be driven by drivers designated or approved in connection with the particular rental.

The vehicle may not be handed over to another person, sub-rented or driven by an unauthorised driver without the Rental Company’s consent.

4. Handover, vehicle condition and return

The vehicle handover and return location is agreed individually with the customer. The vehicle may be delivered to an agreed location in Bratislava or nearby areas.

The condition of the vehicle at handover and return may be documented by photographs, video, a handover report or another appropriate method.

Before starting the journey, the Renter may notify the Rental Company of any damage or discrepancy which the Renter believes has not been recorded in the vehicle documentation.

The Renter must return the vehicle at the agreed time and location together with all keys, documents, equipment and accessories received with the vehicle.

Acceptance of the returned vehicle by the Rental Company or refund of the deposit does not constitute a waiver of a claim for damage or another amount which could not reasonably have been discovered during an ordinary inspection or which was only notified to the Rental Company at a later time.

If additional damage is subsequently discovered, the Rental Company will notify the Renter without undue delay after discovering it and, depending on the circumstances, provide reasonable supporting documentation for the claim.

Early return of the vehicle does not automatically entitle the Renter to a refund of part of the agreed rental price unless otherwise agreed.

5. Price, mileage, fuel and deposit

The rental price, included mileage and charge for kilometres exceeding the included limit are governed by the current Van2Van price list or an individual agreement stated in the reservation or rental agreement.

Unless otherwise agreed, the rental price includes compulsory motor liability insurance, comprehensive insurance, roadside assistance and the Slovak highway vignette.

Fuel is not included in the rental price. The vehicle must be returned with the same fuel level as at handover. If the vehicle is not refuelled accordingly, a charge of €0.35/km applies unless otherwise agreed.

Deposit

Upon taking over the vehicle, the Renter provides a refundable deposit of €250, unless otherwise individually agreed.

The deposit secures claims of the Rental Company arising in connection with the rental, including insurance excess, vehicle damage, missing fuel, excessive dirt, missing equipment or other due amounts.

Where an issue is identified when the vehicle is returned but the exact amount of the claim cannot immediately be determined, the Rental Company may retain a reasonable portion of the deposit necessary to secure the anticipated claim until it can reasonably be quantified. Any unused balance will be returned to the Renter.

6. Duties when using the vehicle

The Renter must:

• use the vehicle properly, carefully and in accordance with applicable law,
• observe the vehicle’s technical limits, including dimensions, maximum payload and permitted number of passengers,
• properly distribute and secure cargo against movement, falling or damage to the vehicle,
• verify sufficient clearance before entering an underground garage, gate, bridge or other height-restricted area,
• properly lock and secure the vehicle against theft whenever it is left unattended,
• protect the keys and documents against loss, theft or misuse,
• monitor warning lights and unusual vehicle behaviour.

If a serious warning light appears, a tyre is damaged, the vehicle overheats, unusual noise occurs or another condition arises where continuing to drive may increase damage, the Renter must stop driving where it is safe to do so and contact the Rental Company.

The Renter is responsible for any demonstrable increase in damage caused by unjustifiably continuing to drive despite such circumstances.

7. Prohibited use of the vehicle

The following are prohibited in particular:

• driving under the influence of alcohol, drugs or other substances impairing the ability to drive,
• allowing an unauthorised driver or third party to use the vehicle,
• using the vehicle for racing, competitions or speed testing,
• using the vehicle off-road or on terrain for which a normal road vehicle is not intended,
• using the vehicle to push or tow another vehicle, trailer or object without prior consent,
• exceeding permitted payload, passenger capacity or other technical limits,
• making repairs, modifications, dismantling or other interventions without prior consent,
• tampering with GPS, security systems, the odometer or other technical equipment,
• removing registration plates, markings or equipment from the vehicle,
• smoking or engaging in activities causing smoke or substantial contamination of the interior,
• transporting construction waste or loose bulk materials,
• transporting hazardous, explosive, toxic or prohibited substances contrary to applicable law,
• using the vehicle for paid passenger transport without prior consent of the Rental Company,
• using the vehicle for any unlawful activity.

Migrant smuggling, human trafficking and serious unlawful activity

It is expressly prohibited to use the vehicle for migrant smuggling, human trafficking or for transporting persons or goods in a manner which organises, facilitates or assists unlawful crossing of a state border, unlawful transit through a state or any other serious unlawful activity.

Where there is reasonable suspicion of such use, the Rental Company may terminate the rental immediately, require immediate return of the vehicle and cooperate with the police or another authorised authority as necessary.

8. Use of the vehicle abroad

Use of the vehicle outside the territory of the Slovak Republic is permitted only with the Rental Company’s prior express consent.

The Rental Company may restrict consent to a particular country, route or period of use and may specify reasonable additional conditions.

Evidence of consent may include an agreement stated in the rental agreement or confirmation by e-mail, SMS or another electronic message.

Foreign motorway vignettes, tolls, low-emission zones, parking charges and similar local charges are not included in the rental price unless expressly agreed otherwise.

If the Renter uses the vehicle abroad without permission and costs arise in connection with towing, repatriation, transport, assistance or another extraordinary service, the Renter is responsible for such demonstrable costs to the extent caused by the breach.

9. Breakdown, accident and insurance event

The Renter must inform the Rental Company without undue delay of any breakdown, accident, damage, theft of the vehicle or other serious incident.

In the event of a traffic accident, the Renter must comply with applicable law, secure the scene and call the police whenever required by law, the insurer or the circumstances of the incident.

Where possible, the Renter must document the event with photographs, details of the parties involved and other relevant information.

The Renter may not admit liability, arrange repairs or carry out work on the vehicle without the Rental Company’s consent, except where immediate action is objectively necessary to prevent imminent additional damage.

10. Insurance, excess and liability for damage

Vehicles are covered by compulsory motor liability insurance and comprehensive insurance to the extent provided by the applicable insurance policy.

For an insured event covered by comprehensive insurance, the Renter bears an insurance excess of €200, unless the specific insurance event or applicable insurance conditions provide otherwise.

If the insurer refuses or reduces an insurance payment because of the Renter’s breach of an obligation, the Renter is liable for the resulting uninsured loss to the extent caused by that breach.

Where damage is caused intentionally, under the influence of alcohol or drugs, by an unauthorised driver or by conduct excluded from insurance coverage, the Renter may be liable for the uninsured loss in full.

The Renter is not responsible for normal wear and tear or for a technical malfunction which was not caused by the Renter’s breach of obligations.

Actual damage and related costs

The Rental Company’s claim may include in particular:

• actual repair or replacement costs for damaged parts,
• diagnostic or professional cleaning costs,
• towing, transport or vehicle recovery costs,
• necessary taxi, parking or other transport costs connected with servicing the vehicle,
• costs of arranging or transporting replacement keys or documents,
• demonstrable loss of profit for the necessary period during which the vehicle could not be rented because of the damage.

Administrative and logistics fee for damage

Where damage caused during the rental requires servicing, diagnostics, professional cleaning, organisation of repairs or another extraordinary activity by the Rental Company, an administrative and logistics fee of €75 may be charged.

The fee covers in particular processing of the damage event, communication with the service provider, organisation of repairs and related extraordinary administrative and logistics work.

Payment of this fee does not affect the Renter’s obligation to pay for the actual damage, other demonstrable costs or loss of profit. The same specific cost item will not be charged twice.

11. Damage particularly relevant to commercial vans

The Renter must pay particular attention to the dimensions, weight and characteristics of the rented vehicle.

Where the Renter breaches these obligations and causes damage to the roof, upper body, side panels, underbody, wheels, tyres, glass, mirrors, cargo area or interior, the Renter is responsible for the resulting damage in accordance with these Terms and applicable law.

This includes in particular impact with a low gate or ceiling, kerb or other obstacle, damage caused by improperly secured cargo or continuing to drive on a damaged tyre.

Incorrect fuel or operating fluid

The Renter must use the fuel specified for the particular vehicle.

If incorrect fuel is added, fuel and AdBlue are mixed up or another operating fluid is used incorrectly, the Renter must not start the vehicle or continue driving and must immediately contact the Rental Company.

If the error was caused by the Renter, the Renter is liable for demonstrable costs of draining, cleaning the fuel system, repairs, towing, transport and other damage resulting from the incorrect fuel or continued driving.

12. Theft, detention or seizure of the vehicle

In the event of theft, the Renter must immediately contact the police and the Rental Company and provide all necessary cooperation.

The Renter must return all keys, documents and security items entrusted to the Renter.

If the Renter has complied with the relevant obligations and the insurer provides insurance compensation, the Renter’s liability is governed by the applicable insurance excess and insurance conditions.

If the insurer refuses or reduces payment because of the Renter’s breach of obligations, the Renter is responsible for the resulting demonstrable loss.

If the vehicle is detained, seized, towed or otherwise removed from service by the police, customs authority, court or another authorised authority due to unlawful or contractually prohibited conduct of the Renter, the Rental Company may claim demonstrable costs of recovering the vehicle, transport, legal or administrative action and demonstrable loss of profit for the necessary period during which the vehicle is unavailable.

13. Fines, parking charges, tolls and subsequent costs

The Renter is responsible for fines, penalties, parking charges, tolls, motorway charges, low-emission-zone charges and other costs arising in connection with use of the vehicle during the rental period for which the Renter is responsible in the circumstances.

This obligation also applies where a notice or decision is delivered to the Rental Company months after the rental has ended or after the deposit has been refunded.

The Rental Company may subsequently charge such amounts to the Renter after they become known.

For each separately processed fine, parking charge, toll or similar notice, the Rental Company may charge an administrative fee of €25 for identifying the relevant rental, processing documentation, communicating with the authority or operator and subsequently charging the amount to the Renter.

The Rental Company may provide information about the Renter or driver to an authorised authority where permitted or required by law.

14. Contractual penalties for serious breaches

Payment of a contractual penalty does not affect the Rental Company’s right to claim damages to the extent that the loss exceeds the contractual penalty or to recover other separate demonstrable costs.

Penalties will not be applied to the extent that, in the particular circumstances, they would be prohibited or disproportionate under mandatory applicable law.

15. Excessive dirt and interior damage

Normal dirt and wear resulting from proper use of the vehicle is not considered damage.

In the case of excessive dirt, the Rental Company may claim the actual and reasonable cost of the necessary cleaning.

In the case of interior damage, including a cigarette burn, damaged upholstery, plastics or trim, the Renter must pay the cost of the necessary repair or replacement and related costs under Article 10.

16. Loss of keys, documents and equipment

The Renter is responsible for the loss or damage of keys, documents, equipment and accessories received with the vehicle.

The Renter must pay the actual costs of replacement, production, programming, transport or other necessary related work.

Where extraordinary servicing or logistics work by the Rental Company is required, the administrative and logistics fee under Article 10 may also apply.

17. Cargo and personal belongings

The Renter is responsible for selecting, loading, distributing, securing and unloading transported cargo.

The Rental Company is not responsible for damage, loss or deterioration of items left or transported in the vehicle unless caused by a breach of the Rental Company’s obligations.

18. GPS monitoring

The vehicle may be equipped with GPS or a similar system for asset protection, vehicle security, theft response, insurance events, emergency situations or serious breaches of contractual obligations.

Data may be provided to the police, an insurer or another authorised authority where there is a legal basis or where necessary for the establishment, exercise or defence of legal claims.

Further information is provided in the Privacy Policy.

19. Late return of the vehicle

If the Renter becomes aware that the vehicle cannot be returned at the agreed time, the Renter must contact the Rental Company without undue delay.

Extension of the rental is effective only after confirmation by the Rental Company.

For any unauthorised period of delay, the Renter must pay rental charges according to the current price list or agreement for the period during which the vehicle was improperly retained.

Where the vehicle is returned more than 60 minutes late without prior agreement and the delay requires extraordinary organisational or administrative action, the Rental Company may charge an administrative fee of €50.

If the delay causes further demonstrable loss, including cancellation or compensation of a subsequent rental, the Rental Company may also claim compensation for that loss.

20. Due date of subsequent claims

Unless a longer period is stated, amounts subsequently charged in connection with the rental are payable within 14 days of delivery of the request for payment or invoice.

The Rental Company may use the e-mail address or other electronic contact provided by the Renter during reservation or in the rental agreement for communication and delivery, unless the law requires another method.

In the event of late payment, the Rental Company may claim statutory default interest and other legally permissible costs connected with enforcement of the claim.

21. Immediate termination of rental

The Rental Company may terminate the rental early in the event of a serious breach of the rental agreement or these Terms, including where:

• the vehicle is driven by an unauthorised driver,
• the vehicle is used under the influence of alcohol or drugs,
• the vehicle is used for serious unlawful or expressly prohibited activity,
• there is reasonable suspicion of migrant smuggling, human trafficking or other serious criminal activity,
• the vehicle has been used abroad without the required consent,
• the Renter tampers with GPS, vehicle security systems or the odometer,
• the Renter refuses to return the vehicle after the agreed rental period,
• there is a reasonable concern of serious damage to or theft of the vehicle.

Following termination, the Renter must return the vehicle without undue delay in accordance with the Rental Company’s instructions.

22. Complaints and consumer disputes

Complaints, requests for remedy or other concerns may be sent to info@van2van.sk.

The Rental Company will deal with them in accordance with applicable legal requirements.

A consumer may first contact the Rental Company with a request for remedy. If the Rental Company rejects the request or does not respond within the statutory period, the consumer may apply to an authorised alternative dispute resolution entity.

The competent entity may include the Slovak Trade Inspection or another authorised alternative dispute resolution entity under applicable Slovak law.

23. Final provisions

Legal relationships not governed by the rental agreement or these Terms are governed by the applicable laws of the Slovak Republic.

Where the Renter is a consumer, these Terms do not affect rights which cannot legally be excluded or restricted to the consumer’s disadvantage.

If any provision of these Terms becomes invalid or unenforceable, this does not in itself affect the validity of the remaining provisions unless applicable law provides otherwise.

The new version of these Terms applies to rentals entered into after it becomes effective. Rentals entered into earlier remain governed by the conditions effective when they were concluded unless the parties expressly agree otherwise.